Refund Policy

1. When a Refund is Issued

We will issue a refund under the following circumstances:

• Customer Cancellation: You cancel your booking or ticket within the timeframes outlined in Section 2.

• Event Cancellation: We are forced to cancel an event or close the kitchen due to unforeseen circumstances (e.g., equipment failure or staffing issues).

• Significant Change: We make a major change to an event (such as a date change) that means you can no longer attend.

2. Timeframes & Refund Amounts

To manage our staffing and food waste, we apply the following tiered refund structure:

Table Reservations & Deposits

Notice Given - Refund Amount

More than 24 hours before booking - Full Refund (100%)

Less than 24 hours or No-Show  - No Refund (0%)

Event Tickets (Music, Workshops, Tickets)

• Up to 7 days before the event: Full Refund.

• 48 hours to 7 days before the event: Partial Refund (50%) or credit note for a future event.

• Less than 48 hours before the event: No Refund (Tickets are non-refundable at this stage, but you may transfer your ticket to a friend).

3. Partial Refunds for Pre-Ordered Food

If you have booked a special package (e.g., Afternoon Tea or a set menu) and cancel within 24 hours, we reserve the right to issue only a partial refund. This covers the cost of fresh ingredients already purchased and prepared for your arrival.

4. How to Request a Refund

All refund requests must be sent via email to info@stag-coffee.com.

• Please include your Booking Reference Number and the Name used for the reservation.

• Refunds are processed back to the original payment method (Wix Payments/Stripe/PayPal).

• Please allow 5–10 working days for the funds to appear in your account.

5. No-Show Policy

For table bookings, we will hold your table for 15 minutes. If you have not arrived or contacted us by this time, the booking will be marked as a "No-Show." In this instance, your deposit will be forfeited in full to cover the loss of the table sitting.