Privacy Policy

1. Introduction

This Privacy Policy applies to Stag, which is a trading name of Coffeebest Ltd (Company No. 09839839), registered in England and Wales. Our registered office is located at Unit 1, 2 Southlands Road, Bromley, BR2 9QP .

Coffeebest Ltd ("we", "our", "us") operates the Stag in Canterbury. We are committed to protecting your privacy. This policy explains how we collect and use your personal data when you visit our shop, use our website, or use our guest Wi-Fi.

2. The Personal Data We Collect

We collect information that helps us provide a better experience for you:

• Contact Details: Name, email, and phone number (e.g., when you make a table reservation or join a loyalty program).

• Transaction Data: Details of the products you’ve bought and how you paid (though we do not store full credit card numbers; these are handled by our secure payment processors).

• Technical & Wi-Fi Data: When you use our guest Wi-Fi, we may collect your MAC address and device type.

• CCTV Imagery: For the safety of our staff and guests, we operate CCTV at our Canterbury premises.

• Allergy Information: Details are passed to the kitchen team to ensure the safety of your visit.

3. Our Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases:

• Contract: To fulfill your order or booking.

• Legitimate Interests: To improve our services and send you marketing (which you can opt out of at any time).

• Legal Obligation: Where we are required by law to keep records (e.g., for tax purposes).

4. How We Use Your Information

• Service Delivery: To process your orders and manage bookings.

• Communication: To send you updates about your booking or respond to inquiries.

• Marketing: If you have opted in, we may send you news about special events or new menu items. We will never sell your data to third-party "data brokers."

• Security: Using CCTV to prevent crime and ensure public safety.

5. Cookies and Tracking

Our website uses cookies to enhance your browsing experience.

• Necessary Cookies: Required for the website to function.

• Analytical Cookies: Help us see which parts of our website are most popular. You can manage your cookie preferences through your browser settings.

6. Sharing Your Data

We only share your information with trusted partners who help us run our business, such as:

• Our booking system provider.

• Our email marketing platform (e.g., Mailchimp).

• Law enforcement, if we are legally required to do so.

7. Data Retention

We only keep your data for as long as necessary.

• Booking info: Kept for 12 months post-visit.

• CCTV footage: Automatically overwritten after 30 days unless required for an ongoing investigation.

• Financial records: Kept for 6 years as required by UK tax law.

8. Your Rights

As a UK resident, you have the right to:

• Request a copy of the data we hold about you.

• Ask us to delete your data ("Right to be Forgotten").

• Correct any inaccurate information.

• Withdraw your consent for marketing at any time.

To exercise these rights, please email us at info@stag-coffee.com.

9. Security

We use industry-standard security measures (including SSL encryption for our website) to protect your data. While no system is 100% secure, we take all reasonable steps to ensure your information stays private.

10. Contact Us & Complaints

If you have questions, contact us at: Email: info@stag-coffee.com

Address: 10-11 Marlowe Arcade, Canterbury, CT1 2TJ

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.